Thursday 24 May 2018

Telephone Coaching: Could less be more?

The East Midlands Coaching Network is holding a very practical CPD session for Coaches on 16 March 2017, on telephone coaching. 

Ask any coach whether they prefer to work with a client on a face to face basis or on the phone – and a good proportion will quickly say that they prefer to work with someone in person. However, in today’s world with pressures to reduce travel costs, and travel time and indeed leveraging the opportunity of working with people across different locations, coaching on the phone can be a really sensible option.  The problem that most coaches anticipate is having to work without seeing the client’s non-verbal behaviour. You will have the opportunity to share experiences about the challenges of this “virtual” working and how they can be overcome,

This session is designed to help participants realise how much more is actually available in a client’s voice than we first realise.   Participants will be invited to do some practical exercises that will help focus attention to the client’s voice, to their choice of language and to their silences in a way which we normally don’t have the capacity to notice when they are physically present. There will be time for general questions and to consider how the learning from the workshop could also be applied in day to day business phone converations.

The session will be led by Michelle Lucas

Michelle is an experienced and Accredited Executive Master coach and Coach Supervisor.  Following a career in HR and OD she has been running her coaching consultancy for 10 years and works with both private and public sector organisations.  Based on the South Coast and needing to tightly control costs, delivering coaching and supervision via telephone has been a fundamental ingredient to her business success. In this interactive workshop, she will share with us her experiences of how she has come to view working remotely as a positive choice for both coach and client.


Free – to coaches in the East Midlands Coaching Network. 

£35 + VAT – for authorities subscribed to the network is (where individuals aren’t coaches in the network)

£95 + VAT members of East Midlands Councils

Coaches outside of the network are welcome to attend these events for the very cost effective prices described above

How to book a place

To book your place please contact Kirsty Lowe, or call 01664 502 637.


Charnwood Borough Council

Committee Room 2

Southfield Road


LE11 2TN

Aimed at:

Coaches in the East Midlands Coaching Network and other Coaches

What is the East Midlands Coaching Network?

The East Midlands Coaching Network is a regional network of coaches across the East Midlands, supported by East Midlands Councils and facilitated by an online coaching management and development system.

The East Midlands Coaching Network will help organisations build internal coaching capacity and enable people to access trained and experienced coaches from other local authorities and partner organisations to support performance, improvement and personal development at very low cost. 

To book your place please contact Kirsty Lowe, or call 01664 502637

Upcoming Dates for this event