Tuesday 28 February 2017

Secretaries - Develop Yourself

This programme is aimed at all secretaries and those carrying out a similar administrative role. This is a very interactive, developmental programme with lots of opportunities to meet and share ideas with colleagues.

You should attend this course if you need to: 

  • Develop your organising, technical and interpersonal roles.
  • Analyse the needs and expectations of your ‘customers’ — managers.
  • Plan ahead by good diary management, analysing priorities and coping with emails.
  • Project an excellent first impression and use techniques to look and sound confident.
  • Explain how to call a meeting, draw up an agenda and produce an effective and legal set of minutes.

Programme Content

  • Your three key roles.
  • What do customers expect?
  • Adding value.
  • Implicits versus explicits
  • Using the diary – the key time management tool
  • What makes a first impression
  • Learning to look and sound confident
  • Managing meetings and minutes

What delegates said about the sessions held in 2015…

“Very interesting and fabulously delivered by Clare. Certainly cave me a lot to think about”

“It was excellent”

“It will help me to be more organised with tasks as well as prioritisation”

The Trainer:

Clare Forrest
Following a career in operational management and human resources Clare has been a Training Consultant and Seminar Speaker for more than a decade, specialising in Secretarial and Assistant Development, Assessment, Recruitment and Writing.


East Midlands Councils, Pera Business Park, Nottingham Road, Melton Mowbray, Leics, LE13 0PB


Local Authority Members £175
Associate Members £210
Non-members £250
(all prices subject to VAT)


To book your place, please complete the online booking form from www.emcouncils.gov.uk .

For further information please contact Kirsty Lowe, 01664 205637 or kirsty.lowe@emcouncils.gov.uk

Upcoming Dates for this event