Managing People:  How a crisis influences behaviour (Fully Booked)

East Midlands Councils is hosting a 90 minute interactive virtual workshop on 'How a crisis influences behaviour'.   

Please note that this workshop is now full.  There is an alternative date, 16 July - details here.

When we are tired or under stress our behaviour can change. We can over-play strengths, demonstrate lowered emotional intelligence, and use ‘back up’ behaviours that are somewhat dysfunctional. DuringCovid-19 we’ve seen examples of these behaviours. They are amplified by ‘social proof’ as we collectively navigate our way through one of the greatest crisis’ we’ve faced in recent history and compounded by recent social unrest. For managers supporting people through change and enabling them to remain motivated and engaged, it is important to understand the possible effects of a crisis on behaviour.

During this session we will explore:

  • Covid-19 as a ‘crisis’: how do we typically react and respond in crisis?
  • Emotional hijack: how a crisis impacts our emotional intelligence
  • Overplayed strengths: too much of a good thing
  • Social proof: How during times of crisis we are so influenced by others, and why this matters
  • The impact of Covid-19 on motivation
  • Helping people to build their resilience and remain optimistic

The session will equip managers with an awareness of how behaviour can change during difficult times so they can better support their staff.

This will be an interactive session where you will have the opportunity to reflect on and explore the behaviours you have observed during lockdown, share your experiences and ask questions.

Numbers are limited to ensure that the session will be interactive.

Audience – this virtual workshop is aimed at managers

Date – 8 July 2020, 14:00 – 15:30


  • EMC Member rate Costs - £45
  • Associate Member rate - £55
  • Non-member rate - £70

Please note that all local authorities in the East Midlands are members of EMC.

Costs subject to VAT

Please note that places are limited, early booking is advised.  If you have any questions about the workshop please contact 


This virtual workshop will take place over MS Teams (don’t worry you don’t need to have this to be able to join).  Dr Suzanne Ross, an expert speaker and experience trainer in both face to face and virtual environment. 

Dr Suzanne Ross, MSc, BSc Consultant, facilitator and executive coach

Suzanne has over 20 years global experience in high performance practices, talent management, leadership and team development.  She has worked internationally across Europe, Middle East, South Africa and India (EMEAI) in both emerging and established markets, as well as globally with experience in North America, Latin America and Asia Pacific.    

In 2010, Suzanne founded 2thrive Consultancy. 2thrive combines research based solutions with practical and pragmatic strategies helping individuals, teams and organisations achieve success by developing leadership capability, engaging diverse talent and adopting high performance practices that deliver results. 

Suzanne is a part-time Senior Lecturer at Nottingham Business School (NBS) part of Nottingham Trent University (NTU).

Suzanne has a PhD in leadership talent, success and derailment. She is a qualified, experienced and accredited Executive Coach; a Member of the International Coaching Federation; a Master Practitioner of the European Mentoring and Coaching Council and a Professional Member of the Association of NLP. She is accredited in a range of psychometric tools including MBTI personality preferences; E-Qi Emotional Intelligence Inventory, Emotional and Social Competency Inventory and the Hogan Leadership Suite.

  If you would like to be put on a reserves list, please email:

Upcoming Dates for this event