Home Events - East Midlands Councils Challenge Consulting Officer From Friend to Supervisor – establishing authority

From Friend to Supervisor – establishing authority

Overview

Supervisory skills are very different from those required to perform well in a team member role.  This course is for those who are promoted from within; from a team member to a team leader/supervisor; either new to the role of supervisor, or simply struggling to manage the team since being promoted/    It will help delegates to make the shift to supervisor in the right way to maintain good relationships, whilst equipping them to manage difficult conversations and get the best from the team and individuals.

Aim

Designed to provide delegates with a range of  tools and techniques to establish and maintain authority within the supervisory role whilst maintaining good relationships with those you manage, making it easier to clarify expectations and manage performance.

Content

By the end of the course, delegates will:

  • Understanding the full scope of the role of supervisor/team leader.
  • Recognising what the company/team/customer expects of the supervisor, and recognising the suitability of the current relationship with their staff members.
  • Recognising the differences between authority, responsibility, & being accountable.
  • Personal brand as a supervisor – what it is and why it matters.
  • Understanding your own leadership style and when and how to adapt this to assert authority in the right way.
  • Setting and communicating expectations; consistency and how to avoid claims of favouritism and being drawn into conflicts and inappropriate situations.
  • How to set and communicate clear goals for teams and individuals and the importance of feedback.
  • Techniques to approach “difficult” conversations with staff in the right way.

 

Cost & Closing Date for Bookings:

We have negotiated a discounted rate for EMC members of £255.00pp + VAT which represents more than a 10% discount from the training provider Challenge Consulting.  This discount is achievable only by booking through ourselves.  Please ensure you have read Challenge Consulting’s Terms & Conditions before booking to view their cancellation policy.

The closing date for bookings is 31st January 2025.

Date

06 Feb 2025
Expired!

Time

9:00 AM - 4:30 PM

Cost

£255.00

Location

Challenge Consulting
Nottingham Road, Woodborough, Nottingham, NG14 6EH

Organizer

East Midlands Councils