Terms and conditions of bookings

Bookings and confirmation - Bookings will be confirmed by email when a booking is made using our webiste.  Should you wish to update your booking information after the initial booking is made please contact Kirsty.Lowe@emcouncils.gov.uk.  If you have not heard from us within five working days of submitting your booking, please contact Kirsty.Lowe@emcouncils.gov.uk.

Cancellations - All cancellations should be notified by e-mail prior to the closing date. Please note that all cancellations after the closing date will be charged at the seminar rate even if you have not provided a purchase order number. Submission of a booking form or online booking denotes acceptance of this condition.  Should you have to cancel after the closing date, you can avoid this cancellation fee by substituting someone to attend in your place.

Substitutions - These may be made at any time at no extra charge and should be notified by e-mail prior to the event.

Joining Instructions - These will be sent out no later than 5 working days prior to the event and will include relevant papers, how to access the virtual workshop or directions for getting to the venue. 

Seminar changes - Occasionally it may be necessary to alter the contents and timing of the programme or the identity of the speakers. In the unlikely event of an event being cancelled due to low numbers or events outside of our control, including adverse weather conditions, flooding or industrial action EMC shall not be liable for any compensation.

Special requirements - Please use the appropriate section on the booking form to let us know about any assistance you may require in relation to any special requirements.  Should you wish to discuss these, please contact the event organiser Kirsty.Lowe@emcouncils.gov.uk. 

Purchase order numbers –

Please ensure that you provide a purchase order number, either at the time of booking the place or shortly afterwards.  If you need to share the PO after the booking has been made please email this to Kirsty.Lowe@emcouncils.gov.uk 

Please make out to:
Nottingham City Council
c/o East Midlands Councils
Loxley House
Station Street
Nottingham

Please ensure that your purchase order is emailed to info@emcouncils.gov.uk.  Please also note that our invoices will be addressed from Nottingham City Council as our accountable body.  for more information relating to our accountable body visit here.