Purpose of the Session: To strengthen councillors’ confidence, influence, and effectiveness in meetings by developing practical questioning and communication techniques that enhance decision-making, scrutiny, and collaboration. Content of the Session Understand the dynamics of effective meetings Enhance personal impact and presence in meetings Use questioning techniques to influence and scrutinise effectively Apply active listening and […]

Session Audience This session will benefit Elected Members who anticipate election to the office of Mayor or Chair of Council at Annual Meetings in May 2026.  Attendance by civic office support staff has also proved useful and beneficial in understanding the role and building effective working relationships. Session Content and Approach This interactive session will […]

Session Audience: This 2.5-hour virtual session has been developed for Councillors who are interested in developing their chairing skills. Suitable for chairs or vice-chairs, the aim of the programme is to provide participants with tips and techniques associated with being a skilled chair of a meeting. Programme Outlines By the end of the session, delegates […]

Course Description Strengthen your scrutiny to unlock better outcomes. Effective overview and scrutiny is fundamental to good governance, transparency, and informed decision‑making. This focused two‑hour training session helps councillors deepen their understanding of scrutiny’s purpose, potential, and practical application as well as tackle common barriers to good practice. You will learn how to: Understand the […]

Course Description This course aims to help councillors to consider a range of questioning techniques and develop the skills and knowledge to be more effective in their questioning across different settings. Overview of Course Content Understanding the potential of questioning Principles of questioning Types of questions Good communication practices Guiding principles of vocal and visual […]

Purpose To enhance personal resilience, wellbeing, and productivity by developing practical strategies to manage stress, use time effectively, and maintain a healthy work–life balance Content Recognise where stress comes from and how it affects performance and time management Understand how to build resilience in themselves and others to maintain perspective and balance under pressure Identify […]