ILM Level 2 Award in Customer Care (4 days)
A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.
The full programme information including module content and dates can be found here L2-Customer-Care-Award-9th-June-2025
Cost & Closing Date for Bookings:
We have negotiated a discounted rate for EMC members of £790 + VAT which represents a 7% discount from the training provider Challenge Consulting. This discount is achievable only by booking through ourselves. Please ensure you have read Challenge Consulting’s Terms & Conditions before booking to view their cancellation policy.
The closing date for bookings is 28th May 2025.
