Productivity And Capacity Enhancement​

Welcome to the Pilot Site for the PACE Toolkit

PACE stands for Productivity And Capacity Enhancement.​​​​​

The original EO National Framework tools helped organisations deal with performance at individual and organisational level, including: improving performance reviews; selection decisions; culture change; and, the design and re-design of organisations to meet new expectations. The PACE tools focus on ​productivity, capacity and performance in situations of all sizes (from tasks to whole organisations).

By following the links from this page you will be able to access the original National Framework user guides and supporting tools for creating and applying behaviour based ​​​​criteria (competencies) that are fit for purpose. The new PACE tools simplify these processes while broadening their relevance for use in any organisational situation and at any level of the organisation. Your feedback on these original tools and how they could be made simpler and more effective will be a great help in developing the PACE toolkit.​​

Guidance and support for HR professionals

​To help organisations develop and use The Employers' Organisation National Framework, this Toolkit presents the National Framework and supporting:

  • User Guides
  • Fact Sheets
  • Check Lists
  • Workshops
  • Examples

​All materials have been developed from original material by WHE UK Ltd and are supplied for use by the Employers' Organisation. Materials may be reproduced and adapted for application but may not be used for commercial gain or used outside the business of the Employers' Organisation without explicit permission from WHE UK Ltd.


The National Framework brings together examples of behaviours, skills, knowledge and attitudes with the reasons why organisations need them. The Framework provides this information in a structure that shows knowledge, skills and attitudes contributing to behaviours and how behaviours contribute to meeting organisational needs.​

The National Framework has a hierarchical structure. At the top are organisational needs, expressed as Values/Drivers. Next are the behaviours, organised in Competencies. Finally, the knowledge skills and attitudes are provided in a model of Characteristics. So the structure of the National Framework looks like this:

Organisational Values/Drivers

Underpinned by Competencies

Underpinned by Characteristics

​​There are many potential benefits from having a single framework that covers all authorities, such as career planning, skills transfer and shared learning. However, every organisation will have its own needs and circumstances which will dictate the exact nature of its own Values/Drivers. In turn, these will require competencies which reflect the local Values/Drivers, local context and local language. These competencies will then, in turn, require specific characteristics. Therefore, local frameworks will differ from each other in the words and concepts they use.

This toolkit will help organisations produce their own local skills frameworks in a way that still enables consistency between organisations with the consequent benefits that consistency will bring. This will be achieved by providing the structure and style of the National Framework as a template from which local frameworks can be built.

To help structure the development of a local framework, the National Framework provides examples of what might be included in a local framework at each level, i.e. example Value/Driver statements, example competencies and examples of knowledge, skills and attitudes in its model of characteristics.

The tools contained in this pack also provide guidance and support for using skills frameworks in the key management activities of:

  • assessment
  • performance reviews/appraisals
  • learning and development.

Using the Toolkit

In addition to The National Framework, this toolkit contains: 

  • 9 User Guides – how to use specific tools to achieve specific goals
  • 21 Fact Sheets – information sheets for different applications and users
  • 11 Check Lists – tools for checking processes and standards
  • 5 Workshops – workshop designs including materials lists
  • 11 Examples (including 2 example competency frameworks)